Shipping policy
Processing Time
All orders are processed within 1–3 business days.
Please note that business days do not include weekends or public holidays.
Shipping Time
Estimated shipping times vary depending on your destination country or region. Please refer to the country-specific delivery timeframe table below.
Please note:
- Shipping times are estimates only and may vary due to seasonal demand, customs processing, carrier delays, weather conditions, or destination location.
- Business days do not include weekends or public holidays.
- We currently do not ship to PO Boxes, military addresses (APO/FPO/DPO), or certain remote islands and restricted regions.
Estimated Delivery Times by Country/Region
| Country / Region | Estimated Delivery Time |
|---|---|
| Asia | |
| Singapore, Taiwan | 3–5 business days |
| Malaysia | 5–8 business days |
| Japan | 6–8 business days |
| Oceania | |
| Australia | 5–6 business days |
| New Zealand | 9–13 business days |
| Americas | |
| Canada | 5–8 business days |
| United States | 5–10 business days |
| Mexico | 9–13 business days |
| Europe | |
| United Kingdom | 5–6 business days |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 6–10 business days |
| Norway | 10–13 business days |
| Middle East | |
| Bahrain, Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates | 10–15 business days |
Shipping Fees
We offer FREE standard shipping on all orders worldwide.
Duties & Taxes
All customs duties and import taxes are included in the price shown at checkout. No additional charges will be required upon delivery.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking updates to appear.
Order Changes & Cancellations
Order Cancellation
Once your order has been processed and dispatched, we are unable to cancel it. If you wish to cancel your order, please contact us immediately at support@nevergape.com and we will do our best to accommodate your request before dispatch.
Changing Shipping Details
If you need to correct your shipping address, please contact us at support@nevergape.com as soon as possible. Changes can be made before your order is dispatched. Once the order has been shipped, we are unable to modify the delivery address.
Shipping Issues
If your order is delayed, lost, damaged, or marked as delivered but has not arrived, please contact us at support@nevergape.com and we will assist you as soon as possible.